TERMS & CONDITIONS
First and foremost, Protocol Cigars respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.
Protocol Cigars protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.
We accept Visa, MC, AMEX and Discover.
We charge a flat rate of 5 dollars for all items. Purchases over $75 dollars will get free shipping
All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.
***Shipping is delayed on some items due to COVID***
HOW LONG DOES IT TAKE AFTER I ORDER
Protocol ships twice a week as we are a small company. Orders go out Tuesdays and Fridays.
CAN I CHANGE MY ONLINE ORDER
Once an online order had been submitted, it cannot be changed online. However, Protocol Cigars
may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!
CREIDIT CARD POLICIES
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.
RETURNS AND EXCHANGES
Protocol Cigars guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of: 4539 Shadowstone Dr, Easton, PA 18040. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at firstname.lastname@example.org. We will promptly arrange for it replacement.